| Operational and Tactical Management |
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The right knowledge and experience at the right moment, the right way, at the right place BenN has offered a reliable alternative for the management of Aastra/Ericsson MD110 and MX-ONE systems to organisations since 2004. In 2008, BenN was responsible for the management of about 70,000 telephony ports. Companies choose BenN based on the proficiency, convenience and flexibility. BenN carries out the management based on what best suits the organisation. This could be secondment, out-tasking or based on services. Whether an organisation wants the same persons all the time or wants to rotate the expertise, BenN makes sure that the right expertise is at the right place at the right time. How does it work? The right knowledge and experience at the right moment at the right place means to BenN the following: BenN determines together with the concerning organisation: 1. How much management capacity is needed. To determine this, BenN deploys its benchmark data. The necessary management effort is e.g. determined based on the use of the infrastructure and the extent to which changes take place. 2. What types of activities should be carried out by BenN. Does BenN have the responsibility for moves, adds, changes and deletions or does BenN also need to e.g. optimize pro-actively? 3. What type of support is desired? Does secondment suit the organisation or is it advisable to purchase a total service? Does the management need to be carried out on-site or off-site? And is the same amount of management effort needed every day? Ask BenN now how management can work for your organisation! |